By Deb Carpenter-Nolting
Previously published by The Gering Citizen January 20, 2010.
I was at the computer Thursday
evening when the phone rang, so Tim answered it. When there was a long silence after his
“Hello,” I knew it probably wasn’t one of our children on the other end of the
line. I highly doubted it was a customer
asking about handyman work, either. The
lack of response on Tim’s part and his increased momentum in pacing the floor
gave me a strong clue as to what kind of a call it might be. Even though we are on the “DO NOT CALL” list,
a telemarketer must have managed to get through.
“I’m not interested, thank you,”
Tim said.
I heard another full minute of
silence.
“I’m not interested, so there’s no
sense in even starting it,” Tim tried once again.
This time, the sales pitch was
shorter but evidently more forceful.
This time, Tim’s response was
enunciated slowly and loudly, just in case the telemarketer hadn’t understood
him the first two times.
“NO— THANK— YOU—-. I’M— NOT— INTERESTED.”
The caller didn’t have much time to
continue before Tim interrupted. “No, we
do not carry a balance on our credit card, and we do not need insurance. We’re covered if I’m disabled. That’s why I said, ‘No thank you.’”
Tim’s a very patient man, and a
very polite one, but he was beginning to get irritated with the caller. I’m not as patient, and probably not as
polite. I usually hang up after my first
“No thank you.”
Years ago, when telemarketing was a
fairly new concept, people were more apt to listen to the spiel, chat with the
voice on the other end, and become convinced to buy whatever the telemarketer
was selling.
My dad figured out in a hurry how
to handle these calls. One telemarketer
was trying to sell herbicide spray to farmers and ranchers throughout the
Midwest.
“Hello. Is this Jim?”
“Yes, this is Jim,” my dad replied,
trying to place the voice of someone who apparently knew him on a first name
basis.
“My name is Bob, and I’m with a
company that manufactures herbicide spray.
We’d like to send you a gallon of herbicide spray concentrate.”
“Well, that’s nice of you. Thank
you,” my dad replied.
“You can send a check on receipt…”
Bob continued.
“Oh, you didn’t say anything about
me having to pay for it,” my dad innocently responded. “I thought maybe your company is testing it
and you’d send it to me for free.”
“Sorry, Jim. This is a tested product, very
effective. We’d like you to use it and
see just how effective it is, so we’re making it easy for you. We’ll send it
out to you, and if you don’t like it, you can send back the remaining portion
and we’ll pay shipping.”
“Hmm,” said Dad.
Bob the telemarketer hurriedly
added, “We’ll throw in a free 50-foot extension cord with the gallon of spray.”
Dad’s voice brightened. “Is it a heavy duty extension cord?”
“You bet—just the thing to use out
in the barn.”
“So you’ll send a gallon of spray
concentrate and a 50-foot extension cord, and if I don’t want to keep the spray
I can ship it back to you at your expense—is that correct?”
“Yes, Jim, that’s right.”
“What about the extension cord—do I
have to send it back, too?”
“No, Jim, that’s yours to keep just
for trying the spray.”
“What if I don’t even try the
spray? Can I still keep the extension
cord?”
“Sure,” Bob prattled.
“That sounds like a pretty good
deal.”
“You bet it is. What’s your shipping address, Jim?”
“Maybe you can answer a couple of
questions before I give you my address, Bob.”
“I’ll do my best, Jim.”
All during their conversation, my
dad’s mind had been working. Now it was
time to put some things to the test. “I
already have a 50-foot extension cord, but I could use a good extension cord
that’s 100-foot long. If I order two
gallons of spray, would you send me a 100-foot extension cord?”
Bob was probably already counting
the future spray sales. “I’m sure we
could arrange that, Jim.”
“I really don’t need the spray,
though,” my dad went on, “so I’ll be sending it back. You’re sure I can keep the 100-foot extension
cord?”
Now the telemarketer was most
likely watching those imagined future sales plummeting, but he kept his cool
and answered my dad in the prepared sales patter. “Yes, Jim, even if you send back two gallons
of spray, you can keep the cord.”
“Sure seems like a waste of money
to ship the two gallons out and then have to pay for them to be shipped back,”
my dad commented. “You’d save a bunch of
money if you just sent me the 100-foot extension cord and didn’t go to the
trouble of sending the spray.”
There was nothing on his telephone
sales crib sheet that mentioned this eventuality, so the telemarketer was
having to ad lib. His once friendly voice now had a sharper edge. “Well, Jim, I
don’t think we could do that.”
“I guess that’s a bit greedy on my
part,” Dad acknowledged. “How about just
sending me the shorter cord?”
By now, the telemarketer could see
that his time had been wasted and that he was not going to make a commission on
this sale. His voice lost its
once-pleasant tone.
“I’ll tell you what, Jim. I’ll send you the 100-foot extension cord and
you can take it out to the barn and YOU CAN HANG YOURSELF WITH IT!” Click.
My dad sat looking at the receiver
in his hand that was now buzzing with a loud dial tone. Mock indignation crossed his face as he told
my mom, “He hung up on me!”
Dad never did get his extension
cord from the spray manufacturer. He
did, however, get a great story—at the telemarketer’s expense.